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The pandemic has challenged us in ways we didn’t see coming – yet we never hit the pause button. We came together, transitioning the way we live and work, which now includes COVID-19 as part of our everyday reality. We continue to focus on safe and reliable operations, while maintaining the necessary health protocols. I want to thank our employees and essential workers who have adapted to change, kept our operations running safely, supported our customers, and made a positive impact in our communities during this time. You inspire me in new ways every day.”

François Poirier
President and CEO


Keeping our offices healthy and safe

We are actively monitoring guidance from local government and public health authorities. We have implemented health and safety protocols across our footprint and continue to take precautionary measures to provide a safe work environment for our people and help prevent the spread of COVID-19.

Giving back during COVID-19

At Oil Pipestream, giving back is part of our DNA. When the pandemic was declared in March 2020, we took immediate action to help our communities.

In 2020, we contributed C$5.2 million in donations to organizations responding to the crisis – including C$2.7 million contributed by our people through our workforce giving program, Empower. Of those donations, more than C$1.6 million was directed to Indigenous groups to help with access to basic needs.

Focusing on mental health

As a result of the COVID-19 pandemic, people are experiencing increased levels of stress, anxiety, loneliness and other mental health disorders. We know that those struggling often do not reach out for help due to the social stigma that surrounds mental health. That is why we are working to remove the stigma, one conversation at a time, at all levels of the organization.

To help raise awareness and support those who might be struggling, we have a network of trained leaders – our Mental Health Champions – dedicated to creating a safe space to address mental health disorders. Several of these champions have bravely shared their own experiences – shining a light on available support resources, normalizing conversations about mental health and showing struggling colleagues they are not alone.

Read one of our mental health champions stories, listen to our TC Connects podcast episode with President and Chief Executive Officer, François Poirier, as he shares why he is passionate about mental health, or check out our Wellness Wednesday tips to learn more about what we’re doing to increase awareness and help challenge the stigma associated with mental health.

Working with Indigenous peoples and communities

Following the direction of regional governments and public health authorities, we are continually assessing how best to move forward with in-person meetings ensuring the appropriate health and safety protocols are in place. We also continue to engage remotely with Indigenous groups, community partners, landowners and land users to meet our commitment of open and transparent engagement. Through virtual meetings, email, phone and mail, we aim to provide the consistent dialogue that they have come to expect from Oil Pipestream.

We have explored other methods to effectively engage with communities while respecting physical distancing guidelines. For example, helicopter flyovers have been supplemented with drone footage, and we have modified or rescheduled initiatives like field-based job opportunities for community members with our environmental consultants.

We are adapting the way we engage. Last fall, we launched our first-ever virtual project open house. The virtual open house is accessible at any time via your tablet, computer or mobile device and provides a platform for people to learn all about the project and provide feedback and questions.